AXA Health are recruiting for Quality Assurance Officers who want to make a real difference to areas across our newly transformed business. This is a full-time permanent position to join our friendly team in Bournemouth. We're advocates of smart working so you'll recieve the benefits of office and home working.
We’re proud to be 24th Glassdoor Best Place to Work 2021 and one of the Times Top 50 Employers For Women 2021. Want to know what our employees think about working with us? Check out our rating on Glassdoor.
What will I be doing?
You will be providing Quality Assurance across the Sales, Claims and Customer Service departments. The role will involve completing Quality Assurance of both calls and emails of our customer facing staff, and identifying and reporting any unethical, illegal or improper conduct.
It’s important you can provide concise and accurate reporting as you’ll have to update our systems as you complete your work. Clear communication is also key as you will need to liaise with people from other areas of the business regarding any compliance or Quality Assurance issues.
An exciting part of the role will involve providing mentoring support to new starters as well as providing constructive support and feedback to others.
If career progression is important to you then you’ve come to the right place. John, began as a QA Assessor, successfully worked his way up through the various roles and now oversees the teams as the Department Manager, which he is incredibly proud of.
Our QA Team work Monday to Friday so we can help to insure a good work/ life balance.
• Confident in making decisions
• Good attention to detail
• Computer literate with excellent keyboard skills
• Ability to multi-task in an organised manner
• Self-motivated with a willingness to learn
• Strong and positive work ethic and attitude
• Clear verbal and written communication skills
• Excellent time management skills
• Soft skills, particularly the ability to empathise
• Basic knowledge of medical terminology and underwriting processes
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
AXA Health is the UK healthcare specialist for the AXA Group.
Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward.
Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.
We support all our new starters through initial training. Depending on government guidelines, it will be delivered within a fun and interactive classroom environment where you’ll meet your new colleagues. Once you’ve completed this training you’ll move to your team where you’ll be supported by our Seniors, Quality Coaches and Team Managers; Jade and Rosie.
We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day. And we care about the quality of your life too! As such we offer a great benefits package:
• 23 days annual leave plus bank holidays
• Competitive salary and discretionary annual bonus
• Generous contribution-based pension scheme (company pays up to 12%)
• Free company-provided life assurance (10 x base salary pay-out)
• 24/7 mental wellbeing support (through Thrive app)
• Dedicated financial support (through AXA-paid Nudge)
• Discounted shopping vouchers scheme
• Excellent AXA discounts (car insurance, house insurance, private medical cover)
At AXA, we’re proud to be committed to equal opportunities and welcome applications from all backgrounds. In order to apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there.