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Credit Controller- Immediate start (Contract)

Salary: £20,000 - 22,000 per year
Location: Manchester
Company: Selecta
Contract type: Contract
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Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring two credit Controller, with a confident phone manner and who can manage potentially difficult or challenging situations to join our Credit Control Department, based out of Trafford Park. This is for an initial 2-months' fixed term contract (may be extended.) Individuals must be able to start immediately and commute easily to Trafford Park, Manchester.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

The Role

As Credit Controller, you will be required to take ownership of your own ledger ensuring that all due invoices are paid according to contractual terms and the company’s Credit Policy. You will proactively chase customers for invoices that are due and where there is a deviation from policy, ensuring the necessary steps have been taken to recover the aged debt, driving a detailed resolution plan. You will also need to liaise with the sales, service, operations and regional branches on a regular basis ensuring that procedures and policies are adhered to, considered and implemented appropriately.

Responsibilities

  • To maintain the allocated Accounts Receivable ledger.
  • To collect due invoices by phone, email and letter, as appropriate.
  • Log all disputes accurately and with precise information in the query management system.
  • Maintain accurate records and notes on customer contacts.
  • Meetings with line manager as required ascertaining status of debt.
  • Any other duty as may be reasonably expected, when asked by the line manager.
  • To negotiate full balances and settlements in accordance to the company policies and processes.
  • Competently use the clients' in-house collections and query management system.
  • Uploading documents to online portals.
  • Processing credit card payments.

Requirements

  • Previous experience working in a dedicated credit control position (reducing aged debt)
  • Previous experience of call handling to a high standard, in a high volume environment
  • The ability to remain calm in a high-pressure environment
  • Excellent interpersonal and communication skills
  • The ability to treat all clients and colleagues in a fair and appropriate manner
  • Be organised and efficient
  • Excellent telephone manner
  • Proactive approach
  • Ability to grasp knowledge quickly
  • Ability to work independently


Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.


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