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Customer Service Representative

Salary: £24000 Per Annum
Location: Kent
Contract type: Permanent
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The Client:

With a rapidly increasing client portfolio seeing my client grow their claims handling capacity across all insurance divisions they now require a Customer Relations Executive to act as a intermediary between anti-fraud investigations unit and policyholder adding value to high calibre service. Within the last 3 years they have doubled in size with a emphasis on nurturing talent from within through progression this opportunity is not to be missed with realistic opportunities in place for someone to progress into team manager positions as they strive to grow further.

The Opportunity:

As a Customer Relations Executive within this company you will play a vital role in company operations ensuring compliance is maintained across all operations, manage complaints and help handle and investigate insurance claims. Based from this companies vibrant Kent office you will be the initial point of contact for the Policyholder ensuring a high quality and knowledgeable service is maintained at al times working between departments delivering efficient claims management. Within this opportunity you will also have the chance to play a active role in departmental growth; mentoring and developing Junior employees.

What’s needed for me to be considered?

This client is looking for a candidate with a strong knowledge of Insurance Anti-fraud investigation techniques. You will have held a Customer Relations role previously within a regulated market or Insurance. You may have experience compiling case files (FOS) with ability to manage subsequent queries which would be considered a bonus but not-essential.

What next?

Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion, we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.

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