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Field Service Engineer - Midlands and North UK (m/f/d)

Location: Cannock
Company: Danaher Corporation
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Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we're driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Engineer - Midlands (based) and North
This field based role reports to the UK Service Manager, our Field Service Engineers provide all aspects of service support and is the main face of the company to our customers. You will need to be located in the Midlands area in order to efficiently cover your territory, providing field support to our customers including, maintenance servicing, repair and installation of Nano/Microscopy equipment sold by Leica Microsystems in UK with some potential European travel in the Northern European region.
YOUR RESPONSIBILITIES
- You will perform breakdown repairs, maintenance and installations at customers' sites.
- Respond to customer support calls within an assigned territory, with travel to other regions as and when required.
- Become technically proficient in the support of our wide range of Leica Nano devices, so you can provide world class support to our customer base..
- Complete all administrative operations within the target timelines providing detailed service reports for all service activities.
Being the face of Leica to our customers you must efficiently deliver our service to minimize customer downtime and costs whilst taking ownership of all assigned, unscheduled, customer maintenance visits, scheduling and delivering them within the customers' expectations.
It's a key part of the role to build relationships with customers by fostering a positive and professional attitude to exceed their expectations
Additional Responsibility's
- Work closely, when required, with our RA/QA team to report any defects or PMDR (Potential Medical Device Reporting) issues that may arise.
- Support our approved third-party suppliers to ensure smooth operation and integration of their equipment with ours.
- Manage tools and test equipment inventory, ensure that diagnostic tools and kept calibrated and in full working order.
OUR EXPECTATIONS
- Ideally qualified to HNC level in Engineering (mechatronics, electronics etc) or equivalent experience accepted.
- Knowledge of pressure/vacuum systems an advantage.
- Experience of Microscopy an advantage but not essential.
- Full Clean Driving licence.
- Good/sound knowledge and skills with IT, experience with Service Max/SFDC an advantage
- Fluency in English, excellent communication skills a must, both with customers and internally within the team.
- The ability to work independently and part of a team essential.
- Be engaged in personal growth with a good sense of self awareness.
- Be flexible and able to travel when required.
- Commercially aware around identifying business opportunities driving growth within the business.
WHAT WE OFFER
- Attractive Benefits package (pension, healthcare, fitness, life assurance, and many more)
- Competitive Salary and bonus plan
- Company Car
- Continuous training and support, with focus on personal development
GET MORE INSIGHT
Learn more about what we do and who we are by watching our company video "We Are Leica": https://www.youtube.com/watch?v=1zHmalqMXN4
Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online with your complete documents (cover letter, CV, certificates). We are looking forward to your application!
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
If you've ever wondered what's within you, there's no better time to find out.
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.
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