You will join us as a Sales Administrator and will work within the Operations administration team providing administrative support to the Operations Manager. Ensuring that the customer journey for installations completed by BidConnecter and its’ subcontractors is a smooth process. Booking customer appointments for installations, planning routes for surveyors and Retrofit professionals, answering customer calls, and handling enquiries, sending letters and emails to customers for lead generation.
Sales Administrator Responsibilities:
• Liaise with customers by phone, email, letter, and social media. • Explain installation procedures to customers. • Liaise with external partners for whom BidConnecter delivers schemes and programmes. • Input data and maintain accurate customer contact records on ZoHo CRM. • Update and manage diary systems. • Making outbound sales calls to customers. • Explaining various retrofit grant schemes to customers. • Preparing mailshots using ZoHo CRM. • Handle complaints sympathetically and in line with the BidConnecter Complaints Procedure. • Collate and maintain complaint records in accordance the Control of Non-Conformances, Corrective and Preventative Actions procedure. • Any other administrative tasks required. • To be responsible for their actions regarding the health and safety of themselves and other employees with particular responsibility for those directly involved with the activities of the jobholder. • Ensure work is carried out in accordance with the policies and procedures of BidConnecter Limited. • To complete all necessary works process documentation accurately and legibly, and to ensure correct completion. • Replying to emails in a prompt and professional manner. • Adhere to the Data Protection Act. Ensuring sensitive material is disposed of in the correct manner, and confidential information is not relayed to anyone not need of the information. • Assisting the senior managers with any ad-hoc tasks.
Sales Administrator Requirements:
• Competent in a range of data management systems, including Microsoft office suite and Google cloud documents. • Able to understand and explain complex processes. • Customer Service experience, face to face and excellent telephone manner. • Good general level of education including GCSE A-C in Maths and English. • Customer service experience. • Clear and confident communication, both verbal and written. • Able to provide relevant advice to customers, which is clear, structured, relevant and appropriate. • Ability to prioritise tasks and manage own workload. • Ability to assess, analyse and interpret data and information. • An understanding of the Data Protection Act and principles of confidentiality.
BidConnecter is a boutique company specialising in serving the needs of the Energy Company Obligation (ECO3) market. We are a Managing Agent for ECO3 funding and provide our installer network with a wide range of ECO3 funding for heating and insulation measures including boiler replacement and all the major types of insulation measures.
We offer our installer network full delivery support and a complete compliance wrap. Our team has over twenty years’ experience delivering ECO obligations and has taken part in every ECO obligation to date.
Location: Littlehampton, West Sussex Contract Type: Permanent Hours: Full Time, Monday to Friday 9-5 position. As we work to monthly deadlines there may be a requirement to work overtime, this will be paid at an enhanced rate. Salary: £18,727.20 per annum Benefits: 20 days + Public Holidays, Flexible Benefits (BUPA, Additional Leave, Celebration Day, Training Support, Pension Contribution – The BidConnecter Flexible Benefits Package is choice based and can include any or a combination of these benefits) Contributary Pension, Free Parking.
You may have experience of the following: Sales Administrator, Sales Administration, Sales Support, Sales Support Administrator, Sales Support Administration, Office Administrator, Office Administration, etc.
Ref: 102 183 This job was originally posted as www.totaljobs.com/job/94300998