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Trainee Customer Service Representative

18,119 P.A. ?
Location: Birmingham
Company: Mobile Fun
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Trainee Customer Service Representative

Location: Based in Birmingham

Role type: Apprenticeship

Working Hours: Full-time, Monday to Friday at our Birmingham office

Who is Mobile Fun?

We are an innovative and forward-thinking Tech Company, and we're proud to be beating the competition to thrive as the UK's leading e-commerce retailer for mobile tech accessories. We absolutely love all things tech and our products...which is where YOU come in.

We are looking for our next ambitious Trainee Customer Service Representative who is enthusiastic about their personal development and would love to bring to life the Mobile Fun experience for our customers, as well as kicking off their professional career in a number of exciting fields. This new opportunity as a Trainee Customer Service Representative will allow you to gain a recognised qualification, which will develop transferable skills that will open up so many opportunities for you so that you can go into a multitude of career paths - all whilst earning a real wage!

Our Birmingham Headquarters is where you will be based, near the City Centre with a number of restaurants, shops and activities locally in the area (which we love to take advantage of for our team social events!). So no matter what you are looking for, this is a fast-paced, exciting place to come to work every day.

Why work for us?

During this Customer Service Apprenticeship, Mobile Fun will work with you to understand your career aspirations so that we can focus on how to pave out your career path, building your skills and confidence, so that we can get you to where you want to be! You will have the full support of a highly experienced, friendly team who will guide you every step of the way. Here at Mobile Fun, we have a track record of investing in and nurturing talent, so upon completing the Customer Service Apprenticeship, there will be the chance to progress to a permanent role in your chosen field. Our previous apprentices have gone on to be specialists in a variety of disciplines so feel free to reach out to us to find out how we can help get you there!

Are there any other benefits to the job?

  • Discounts on our products (up to 90%) and free review samples.

  • Regular Social Events including: Competitions, 5 A-Side Footy, Bowling nights and many more…

  • You will get paid for learning and developing your customer service skills and have access to additional online learning platforms

  • The Company will help you get to where you want to be and open up a number of opportunities for your next step!

  • Hands-on Customer Service & professional experience

  • Transferable Social Media experience

  • Up to 25 days holiday entitlement plus national holidays

  • Excellent Company Pension Scheme

What will you be doing?

As a leading Tech Company, we understand that the Customers of today want an easy and helpful way to reach us, so we will not be asking you to sit on phone lines all day (which let’s face it can be quite boring!) Instead, we will provide training on how to do the following:

  • Interact with our customers through messaging platforms

  • Engaging with customers via our Social Media platforms

  • Working with other departments to develop the Mobile Fun Brand

  • Be there as a Tech Guru for some of our customers

  • Immerse yourself with our exciting product ranges

  • Have a friendly approach in helping our customers navigate our exciting website

If you are motivated, passionate about Customer Service and committed to your own personal development as part of this apprenticeship, then we would love to receive your application!

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