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Business Operations Administrator

Location: Wimbledon
Company: Close Brothers Group
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OVERALL SUMMARY

Join Close Brothers Business Operations Administration Team where you will be responsible for the servicing of in-life loans on the system. Our ideal team member will have previous customer service experience and an excellent telephone manner.

RESPONSIBILITIES

Accountable for balancing and accomplishing day to day workload and priorities in a fast-paced environment.

Processing inbound documentation; new, amended and reset-up loans.

Responding to all inbound electronic traffic (web, i-mails and emails).

Managing bespoke Broker processes.

Participating in testing new system changes as and when required.

Own and drive resolution of Broker and end Client issues.

Maintain CBPF’s compliance with all applicable regulation. This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.

Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.

WE WOULD LOVE TO HEAR FROM YOU IF:

Previous customer service experience

Excellent communication skills.

Excellent written, verbal and interpersonal skills to effectively deal with the customer base.

Proven analytical and problem solving skills.

Detail orientated and demonstrated ability to meet deadlines

Demonstrated ability in problem solving and resolving customer issues/concerns.

Team member goal orientated and passionate about their work.

Flexible, innovative and displays control while working in a pressurised environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

Previous experience using Word, Excel, PowerPoint and Outlook

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

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