We are looking for a Senior/Junior Claims Operations Analyst (dependent on experience) to join the team here at Arch. This role will:
• Support the overall claims function by accurately and efficiently performing claims operations tasks.
• Manage delegated claims administrators and vendors.
• Report to the Claims Vendor Manager within the Claims Operations team.
• Conducting due diligence of delegated claims administrators and vendors.
• Monitoring performance of delegated claims administrators and vendors.
• Using reporting systems to monitor and assess our performance against Lloyd’s standards.
• Contribute to change projects related to London Market reform.
• Understand and troubleshoot bureau message issues for Lloyd’s SCMs and USMs.
• Support the claims teams in understanding and troubleshooting bordereaux processing issues.
• Ensure compliance with all statutory and internal Sarbanes-Oxley control requirements relating to claims handling.
• Contribute to technology projects.
• If required, mentor and coach more junior team members, including referral support.
• Detail orientated
• Critical thinking skills
• Flexibility and adaptability to changing requirements
• Ability to network within and outside of Arch
• Working as part of a focussed and wider teams across the function.
• Current knowledge of Lloyd’s requirements for approval of delegated authorities.
• Experience with a Lloyd’s managing agency is a definite benefit.
• Good understanding of the London Market bureau claims process.
• Previous experience in reviewing due diligence information for delegated claims vendor.
• Insurance industry specific qualifications desirable.
• Good passes at maths and English.
• Degree desirable but not essential.
Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.
Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.
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