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Team leader - WDS Costco store Reading

Salary: £16,400.00
Location: Pingewood
Company: Fizz Recruitment
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Job Description

Key Tasks & Responsibilities : Summary

MUST BE ABLE TO WORK ALTERNATE WEEKENDS

  • Support the Demo Services Manager (DSM) in ensuring the WDS operation in the warehouse under their control meets the required standard
  • Ensure the smooth and effective running of the demonstration programme in your warehouse
  • In line with company policies/HR procedures and employment laws, help the DSM to build and develop a reliable and skilled demonstration team
  • Assisting DSM with disciplinary and grievance issues involving warehouse staff
  • Assist DSM in management of costs and overheads and all factors affecting the profitable performance of the warehouse demonstration activities
  • Assist in optimising the efficiency and effectiveness of field operations
  • Maintain a high standard of personal performance

Key Tasks & Responsibilities : Detail

  • Support the Demo Services Manager (DSM) in ensuring the WDS operation in the warehouse under their control meets the required standard by
  • ensuring that new or existing company procedures and policies (as outlined in the DSM Handbook and Procedures Manual) are adhered to
  • ensuring that all Health & Safety rules (including Food Safety policy) are enforced and reports filed/records maintained as appropriate
  • taking all action requested via H.O. Bulletin/Emails within timescales requested
  • following up on Head Office feedback (e.g. audits, demo sales vs previous weeks’ sales etc) ensuring that all problems/issues highlighted are addressed and resolved
  • reporting to DSM and/or Regional Manager on any serious problems/issues which may arise
  • liaising with Costco warehouse management and attending meetings as required
  • Ensure the smooth and effective running of the demonstration programme in your warehouse by
  • working the equivalent of four days per week including alternate weekends
  • being responsible for running the WDS operation in the warehouse in the absence of the DSM
  • ensuring all demonstrations are set up properly and started on time
  • monitoring all demonstrations and ensuring prompt resolution of any problems/issues encountered
  • Covering demos as required. For breaks etc.
  • In line with company policies/HR procedures and employment laws, help the DSM to build and develop a reliable and skilled demonstration team by
  • mentoring, managing and developing the demonstration team as required
  • assisting with recruitment, interviewing and training of new demonstration staff
  • closely monitoring the performance of all new demonstrators during their 90 day trial period
  • monitoring/reviewing staff performance and providing feedback to DSM on people who are failing to meet standard required e.g. in selling and customer service skills
  • identifying areas of training required for demonstration staff and, in liaison with DSM, ensuring this training is carried out
  • Assisting DSM with disciplinary and grievance issues involving warehouse staff by
  • dealing with any disciplinary issues which arise in the absence of the DSM, liaising with Regional Manager on actions taken
  • ensuring all action is taken as per the Company Disciplinary & Grievance procedure and assisting with investigations as required
  • note taking at meetings and, in absence of DSM, conducting disciplinary and grievance meetings as required in liaison with Regional Manager
  • Assist DSM in management of costs and overheads and all factors affecting the profitable performance of the warehouse demonstration activities by
  • implementing effective stock control on equipment, disposables etc. and ordering replacement stock only as required
  • ensuring all staff are trained on the proper use of equipment and that it is maintained/stored properly in order to minimise damage
  • minimising money drains
  • Assisting with warehouse administration as required, at the same time complying with the Data Protection Policy, including
  • preparing demonstrator contracts and filing signed acknowledge forms
  • checking and signing of Demo Report Forms and emailing them to Head Office daily
  • printing daily price signs
  • purchase of demo stock
  • emailing to HO registration details of new starters including evidence of eligibility
  • maintaining personnel files ensuring they contain all required documentation
  • Assist in optimising the efficiency and effectiveness of field operations by
  • recommending any improvements to warehouse procedures which you feel would benefit the company
  • attending meetings and contributing to company strategy and policy making as required
  • attending training as required
  • ensuring all Head Office queries are dealt with promptly
  • assisting in new warehouse openings as required
  • Maintain a high standard of personal performance by
  • complying with all company policies/procedures/guidelines
  • working reasonable overtime as required in order to meet deadlines
  • carrying out any additional tasks as from time to time may be identified by Line Manager

Job Type: Part-time Must be able to work every other weekend

Salary: £16,400.00 /year

Job Type: Part-time

Salary: £16,400.00 /year

Apply for this job

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