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Data Management Technical Specialist, Workflow and IT Solutions

Location: Cannock
Company: Danaher Corporation
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Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Data Management Technical Specialist, Workflow & IT Solutions (WITS)
Location: Home based - covering UK & Ireland. Occasional travel may be required to Northern Region. Travel required approximately 75% of the time.
Joining the WITS team at Beckman Coulter you will have the opportunity to work with customers pre-sale, mid-sale and post-sale . Giving you the opportunity to work across all sectors of Beckman Coulter. As a Data Management Technical Specialist, you will have the sophisticated knowledge of general IT Topics such as networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
Technical Role and Responsibilities
In this role you will provide exceptional hardware, software and applications support to Beckman Coulter's customers using our Data Management Middleware solutions and products.
- Take ownership of customer issues within the Clinical Information Management Technology product line, following problems through to resolution and updating the CRM (Customer Relationship Management) escalation Module, where applicable.
- Become a source of expert knowledge on Beckman Coulter Data Management systems & IT solutions as well as general IT Topics (Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
- Take ownership for the completion of relevant metrics, including participation in daily management calls, updating escalation call notes and the application of countermeasures where goals are missed.
- Work closely with the WITS Product Specialist in solution designs, to be able to technically validate and advise WITS Customer Operations Manager on any high tier upcoming projects/tenders in line with current standard work procedures.
- Where identified as the Project Lead, to be responsible for the relevant product lines, from sales award, through installation to routine service support, using tools and resources available, identifying risk and communicating effectively where the variation from the plan arises.
- Assist Call Technical Specialists (CTS) in timely responses of customer queries. Coach and mentor to upskill associates in this field.
- To be accountable for the timely delivery of product MODS and working with CTS to manage the deployment.
- Develop collaborative relationships with escalated Technical Support levels (L2-L0) and to attend continuous improvement workshops in the BU were required outside of the UK/Ireland.
- Create and deliver, where required, training programmes for non-mainstream products within the WITS product portfolio.
- To be a regional expert for the Remisol product line.
- Where necessary, apply skillset to other products within the WITS product portfolio.
- To build positive relationships with key IT stakeholders within private and public healthcare settings.
Our Requirements
- Degree or Higher Education level qualification in IT-related subject, or substantial relevant experience.
- Extensive IT Knowledge - Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
- IT experience within the medical diagnostics industry, at Pathology or Trust level is strongly desirable.
- Experience working with IT/middleware solutions would be advantageous.
- Proven experience in the installation of complex multi-site IT systems, preferably in a Healthcare environment with exposure to LIMS systems.
- Experience of Microsoft Azure and VMware would be beneficial.
- Knowledge and understanding of laboratory practices, Inc. a background knowledge of clinical chemistry and immunoassay would be advantageous but not essential.
- The ability to provide remote and on-site customer support for respective WITS product line(s) across UK and Northern Europe region where required.
- The ability to provide second-line data management technical support across UK and Northern Europe region when required.
- A natural communicator who demonstrates the ability to build a rapport with key customer IT stakeholders.
- Ability to work as part of a cross-functional team, and alone at times with minimal supervision.
- Impeccable organisational skills
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organisation.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
If you've ever wondered what's within you, there's no better time to find out
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.
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