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Sales Support Executive - 12 month FTC

Location: Basingstoke
Company: Glory Global Solutions
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Sales Support Executive - 12 month FTC Location:UK/Basingstoke City/State: Job Code:5812

of Openings:1

Description ROLE TITLE: Sales Support Executive FUNCTION: Supply Chain REGION: IBHQ - CFO office REPORTING TO: Sales Support Team Leader LOCATION: Basingstoke, UK ROLE PURPOSE Commercially astute, the Sales Support Executive acts as an integral part of the sales cycle by being the first point of contact for customer activities, including order enquiries, order administration, picking and packing, logistics, pricing, invoicing and crediting while confidently using the systems provided. The SSE proactively takes ownership of the process and applies a sales-driven approach within the Supply Chain, taking into account the JSOX auditing requirements and global shipping legislation. The role requires the SSE to work collaboratively with all departments across the company, including Supply and Demand Planning, Forecasting, Sales, Finance, Credit Control, Product Management, Technical Support and the other GLORY offices across the world. The SSE supports both the Regional Sales Managers and the Group Supply Chain Director in their roles to optimise sales and customer experience. MAIN RESPONSIBILITIES Managing order activities in the ERP system including, but not limited to: - Order entry - Arranging proforma invoices for advance payment customer - Acknowledge customers - Order date management to drive demand and trigger production - Pick orders based on approvals - Pack orders managing serial numbers and weights and dimensions - Ship orders using system generated documents - Invoice customers based on incoterms in customer contract - Credit customer invoices for a variety of reasons when required Logistics - Organise road, rail, air and sea freight shipments around the world, with knowledge of international shipping and customs legislation, and incoterms - Proactively manage customer orders, and freight requirements, with profit driven mindset Collaboration - Work with the planning team to manage customer expectations regarding delivery schedules - Collaborate with Sales Managers to ensure customer experience is at a world class level - Work alongside Sales Managers to strengthen and maintain commercial relationships, with the aim of improving revenue and profitability - Demonstrate an understanding of different cultures and languages to enable quality interaction with both colleagues and customers - Be responsible for actively assisting the credit control team with order management, working with customers' letters of credit and credit limits - Collaborate across the company with kaizen activities and projects - Participate in collaborative meetings around the company to demonstrate the Sales Support line of thinking Reporting - Manage a daily order report that is distributed companywide to board level directors - Be equipped to create reports and collate commercial information, such as sales volumes, stock availability, forecasts and production plans Customer Service - Provide support in setting up tenders and new customers - Manage email queries and inbound/outbound telephone calls - Provide world class customer service to a global customer base Professionalism - Demonstrate capability of managing demanding workloads and prioritising tasks - Demonstrate a take charge attitude towards any foreseeable delays or service impactable possibilities, be comfortable escalating through appropriate channels when necessary - Show ability to deal with escalations professionally and with enterprising action - Display integrity when following JSOX auditing requirements, and all other auditing and legislative requirements - Show initiative daily to constantly improve the customer experience - Put forward ideas and opinions for continuous improvement, while working within the strict auditing and business requirements REQUIRED EDUCTION AND EXPERIENCE - Excellent IS skills, especially using excel - Strong familiarity with CRM and ERP systems (Oracle desirable) - Understanding and use of payment terms - Logistics knowledge - Incoterms2010 - Maths and English GCSE or equivalent - Customer focused expertise - Second language (desirable) REQUIRED SKILLS AND COMPETENCIES - Ability to work with minimal supervision (Self-starter) - Ability to work with moderate direction (Team player) - Ability to manage a varied workload, and meet deadlines through sound personal planning (Organisation and planning) - Ability to learn moderately complex tools/systems to meet objectives and deliver world class service (Technical aptitude) - Fundamental understanding of business administration in global supply chain (Corporate aptitude) - Ability to clearly communicate with various departments around the company and world (Communication and collaboration) - Demonstrates a sense of urgency when managing priorities (Self-starter) - Able to grasp new concepts quickly and integrate them into their work to deliver world class customer experience (Value creation) - Able to communicate in a warm and helpful manner while establishing credibility and rapport (Personal growth) - Able to develop ways of compiling information in order to aide sales and other departments in increasing profitability (Creativity) - Comfortable exploring problems and developing solutions (Problem solving) - Able to recognise when an escalation is required (Decision making) - Able to conform to business and auditing requirements (Policy and procedural) GLORY SPIRITS The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission: Value Creation - strive to create value for customersSelf-Starter- understand the objectives of your own work and are proactive in achieving goalsCollaboration- respect diversity and create a culture of collaboration to work with each other to achieve a common goalIntegrity -understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethicsOwn Growth- leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work. Equal Opportunities Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law. Third Party Agencies Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
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