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Membership Team Advisor

Location: Dorset
Company: AXA
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Location DORSET, UNITED KINGDOM Experience level Expérimentés Job details sector Santé Apply Share offer Facebook Twitter Linkedin

Are you someone with a passion for health and wellbeing who cares about making people feel good? Our Membership colleagues are the face of AXA Health, and we’re expanding our remarkable team. Here at AXA Health we’re looking for individuals with a ‘Know You Can’ mindset. So, if you’re a great communicator, a good listener, confident and positive in all that you do, you could fit right in!

Our Team in Bournemouth led by Debie administer New Business applications, deal with mid-term adjustments and support our renewing members. The team support our internal sales teams, brokers and internal staff working closely with relevant departments to provide an efficient and effective service to both new and existing customers. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Bournemouth office in a way that works best for them, their team and our customers.

What you'll be doing:

Following your training, which will give you the skills and confidence to fulfil your role, your day to day tasks will include:

  • Processing new business applications in line with business guidelines.
  • Managing customer queries via email and telephone call and making policy adjustments accordingly.
  • Daily support for our sales team, retentions team and external brokers
  • Assisting with premium payments whether that be setting up direct debits or obtaining card details via our payment system.
  • Liaising with our underwriting department to resolve queries.
  • Adhering to the company’s data protection policy ensuring customer data is safeguarded at all times.

Working Hours & Shift Pattern:

Our working hours are between 8am-6pm Monday to Friday. We’ll require you to work 37.5 hours a week on a rota basis. You'll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

  • Friendly and approachable.
  • Excellent written and verbal communication skills.
  • Analytical and enjoy problem solving.
  • Strong organisational and time management skills.
  • You'll be a great team player and possess a strong willingness to learn.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.


AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

One of the best things about joining AXA Global Healthcare is our rewards package, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • Holiday starting from 23 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits

AXA Global Healthcare is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to stacey.hunt@axa-uk.co.uk.

#feelgoodhealth #health1

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