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Senior Site Reliability Engineering Manager - ThousandEyes

Location: London
Company: Cisco
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Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.
About the role
ThousandEyes Site Reliability Engineering Managers are responsible for leading and managing teams of Site Reliability Engineers, responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Your teams will be responsible for handling the company's core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day.
We're looking for talented engineers with a software or operations background, experienced in designing, analyzing and troubleshooting large-scale high available distributed systems. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure.
- Have led a team of 4 - 8 engineers, and have 4+ years of site reliability engineering management experience
- Can provide strong technical vision for your team and ensure consistent delivery on objectives
- Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
- You have a total of 5+ years of experience building and supporting missing critical services with focus on automation, availability and performance
- You have worked on large-scale distributed systems including multi-tiered architecture
- Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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