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Technical Application Scientist - French speaker

Location: Paisley
Company: Thermo Fisher Scientific
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The job:
Job Title : Technical Application Scientist - French speaker
Group / Division: Life Science Group
Location: On-site in Inchinnan, Scotland or Madrid, Spain
We are looking for Scientists, with experience in Cell culture and Cell analysis to join our Tech support team in order to provide advice and help to ThermoFisher Scientific customers, and internal support to sales colleagues and other teams across the ThemoFisher Scientific organisation.
The ideal candidate will have a Ph.D. or equivalent research experience and must be fluent in both French and English. Additionally, a proven ability to learn large amounts of new and complex technical information is required as well as also excellent communication skills. Given the customer facing nature of this position, previous customer service experience is desirable, but not essential. We welcome friendly individuals with peoples' orientated skills. Customer satisfaction is a must.
We also work hard to support our colleagues' career ambitions, offering great training and development opportunities throughout your career.
Hear directly what Mai, a Technical application Scientist, loves about the role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be
"What we like most being a Technical Application Scientist (TAS)"
What will you do?
- Provides technical support for ThermoFisher Scientific products and services by answering customer technical inquiries in French and English. Inquiries may be received via telephone or email, and occasionally on field visits.
- Troubleshoots, provides advice or solutions to experimental problems.
- Records and manages customer complaints on technical and quality issues.
- Arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues
- Tracks product related issues and escalates quality issues when needed.
- Develops technological and product expertise within one or more key business areas while staying up to date in all of the company's business areas.
- Demonstrates computer proficiency in using all computer systems and databases.
- Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
- Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
- May be required to perform other related duties as required and/or assigned.
Who we are looking for: experience, skills & abilities
- Master's degree or higher in Life Science (PhD level ideal but not essential) or related field.
- Several years' of "hands-on" experience of Cell culture and Cell analysis.
- Prior experience in customer service desirable but not essential; empathy and a desire to help people and solve problems are critical traits. Customer satisfaction is a must!
- Fluent in English and French
- CVs in English please
What's in it for you:
- Competitive salary
- Annual Incentive Plan bonus
- Fully flexible benefits package: including Private Healthcare, Health Cash Plan, Life Assurance, Discounted Gym Membership, Pension Scheme & more
- On-site gym and café
- Excellent career progression as part of a global organization
About us:
As the world leader in serving science, our work is more than something that fills our days. When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Each one of our 70,000 extraordinary minds has a unique story to tell. It's not just a career, it's a chance to realise your best - professionally and personally.
Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer. Apply today!
http://jobs.thermofisher.com
*EVGSS2020 *GTSDouble
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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