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Credit Controller (Italian Speaking)

Location: Chester
Company: Bristol-Myers Squibb
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At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
We can offer
- Flexible working - flexible start and finish times, 50% home/office working
- Career and qualifications support
Position Summary
Responsible for handling Accounts Receivable (AR) and collection risk including collection of overdue invoice activities for the Italian speaking region, escalation of queries identified through collection activities and requesting of credit notes where appropriate to address open AR balances whilst adhering to SOX/Audit guidelines. Professionally deal with customer finance queries as well as interactions with business units.
Job responsibilities
- Ensure compliance with OTC policies, business rules and procedures, and comply with Global distribution Practices (GDP).
- Act with limited guidance within assigned scope; demonstrate ability to identify, analyse and solve problems. Report any potential delays or issues timely to line manager whilst proposing possible solutions
- Contribute to specific month end (and year end) related activities per Month End Close Timetable. Understand overall closing schedule and assignment of tasks during the close and their respective deadlines and dependencies. Escalate potential risks in delays to month end tasks.
- Good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques. Execute update of work instructions per defined scope and schedule. Suggest ideas for improvement and take steps to implement changes as agreed with support from management.
- Contribute to ad hoc projects and unusual assignments initiated by GPO/PD&E or operations with support and review from manager/project lead.
- Identify and drive areas for Continuous Improvement within a defined scope and support peers and managers in delivering on a broader scope.
Cash Collection
- Execute dunning strategies
- Escalate collection issues to in-market BFS team as needed
- Analyze AR balances for assigned customers and prioritize collection activities as appropriate
- Contact customers to prevent and resolve past due AR
- Coordinate Disputes related to Collections
- Request and process credit notes as appropriate
- Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
- Support regular customer account reviews with the business
C4C & Inbound Calls
- Ensure all customer requests are handling in a timely manner and with appropriate solutions
- Responsible of inbound calls queries from customers
- Resolve customer disputes within SLA by phone or email
Credit Management
- Analyse credit case and propose action to the approver
- Release blocked orders held for collection reasons based on customer situation and feedback.
- Seek business approval as needed to release orders/take appropriate actions.
- Support regular customer account reviews with the business. Attend meetings with the markets. Escalate AR reconciliation or credit management issues to in-market BFS team as needed or supervisor
Billing Process
- Monitor and resolve billing issues.
- Reconciliation of shipment and billing
- Experience in Pharmaceutical Industry
- Experience in customer service or order to cash related specialty
- Fluent in English and German
- Quantitative and analytical skills
- Significant knowledge of order to cash, accounts receivable, collections, logistics, distribution, internal controls, accounting
- Ability to assess and promptly resolve problems
- Process improvement
- Ability to use SAP (SD/FI) and other Customer Service or finance applications
- Advance knowledge and use of office productivity tools (MS Office, Lotus Notes)
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to Applicants can request an approval of an adjustment prior to accepting a job offer.
Company: Bristol Myers Squibb
Req Number: R1544832
Updated: 2022-01-27 01:46:57.766 UTC
Location: Chester,United Kingdom
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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