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Pension Administration Team Manager

44,349 P.A. ?
Location: Sheffield
Company: Aon
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Pension Administration Team Manager

We're hiring!

Aon are currently recruiting a Pensions Administration Team Manager to join our team in Sheffield. The Pensions Administration Team Manager will be primarily responsible for administering a defined set of pensions processes (member events and scheme events) for clients.

About Aon

Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.

Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

Your impact as a Pensions Administration Team Manager:

Owning and driving performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
Holding regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.
Leading the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
Developing and managing team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
Managing the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
Motivating and engaging colleagues by understanding their individual motivations and managing them in line with available resources.
Organizing and monitoring current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.
Coordinate the team's workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
Analysing data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.
Accounting for overall team quality control, management of risks and escalations, audit and governance. Ensuring correct processes and procedures are complied with by colleagues.
Communicating effectively in both written and verbal forms. Owning company messages and adapting the style to ensure key messages are delivered and understood by colleagues.
Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3 rd party providers.
Use talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
Driving development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
Driving and promoting the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes.
Driving and promoting the identification and implementation of best practice across the team. Guiding and supporting colleagues in what is relevant and applicable for the domain or Business Area.
Ensuring updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
Owning and driving recognition practices in the team, responsible for recognising colleagues and promoting the culture of recognising others in the team.
Managing the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed and all relevant time is charged correctly.
Managing Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

Your knowledge and expertise:

Proven experience of leading a Pensions team (ideally within a 3 rd party administration function).
Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations.
Ability to effectively plan, prioritize and execute tasks in high pressure environment. Including, the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities.
A very capable communicator, confident to express your own views and demonstrate excellent interpersonal skills that build long term relationships and trust.
An ability to positively influence the behaviours and decisions of others.
Good IT skills with knowledge of Microsoft Excel and Word and, MS Office.
Proven track record of People Management of a team of colleagues.
Relevant experience of working within an Operations environment preferable.
Key Stakeholder and Client Management experience at a management level.
Proven track record in delivering results to an external client base through the effective management of a team.

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application

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