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Legal Operations Manager

Location: London
Company: meta-morphose International
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Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Meta Legal is seeking a Legal Operations Manager, Outside Counsel Management and Legal Operations, to join the Legal Operations team. In this role, you will assume responsibility for Meta's Outside Counsel management, cost management programs, collaborating with Meta's legal and Finance teams to execute and further develop cost control initiatives. Working with our Head of Legal Operations and Legal leadership team, you will also track and report on progress made towards cost management on a regular basis.This role will also be responsible for supporting the operations of the 1700-person Legal team directly, as needed. Operational responsibilities include financial and budget management, including the annual budgeting and planning process around law firm spend, monthly forecast and accruals, program management and training for outside counsel-related programs, and ad hoc Legal Operations projects as needed.The ideal candidate will be process oriented, have a good grasp on the legal industry levers related to department cost management, customer service-focused and detail-oriented. The ideal candidate will also have the diplomatic presence to handle potentially difficult fee discussions with our most long-tenured and valued outside counsel firms from diverse cultures around the world, and excellent communication skills. This person will be encouraged to innovate and build upon current processes, working closely with Meta Legal's leadership team. To succeed in this role, you will need to be able to effectively manage competing priorities. The position will require the development of both extensive internal and external provider networks, partnering with other key internal organizations (FP&A, Tax, etc.). Experience leveraging cost management programs in-house, working to measure their success and communicating results to leadership teams are essential.Facebook welcomes applications from the widest range of individuals eligible to apply and particularly encourages applications from those who would increase the diversity of the company.
Required Skills:
- Lead Meta Legal's Cost Management Programs with the aim of driving effective pricing strategies, improving existing matter management and cost control processes for helping manage Meta's external spend
- Provide creative thinking to help identify and develop cutting-edge strategies for reducing outside legal spend while maintaining excellent legal representation and optimizing engagement practices with our law firms
- Negotiate global retention agreements with our firms, including hourly rates, alternative fee arrangements, and, where appropriate, conducting RFPs in partnership with the internal Meta firm relationship manager(s)
- Analyze outside counsel billing practices against in-house requirements
- Maintain and update outside counsel billing guides and related tools
- Partner closely with Meta's e-Billing Operations Analyst and other Legal Operations Project Managers, on resolving any firm billing issues, process improvements, and system enhancements
- Identify, collect, and report on global key performance indicators to provide visibility to the General Counsel and leadership team to help with legal spend management
- Work cross-functionally with professionals in Legal, Finance, IT, and others
- Document and automate spend management workflows using various technologies (e.g. RFP process)
- Collaborate on various ad hoc Legal Operations projects to ensure progress against
- Statistical analysis of complex data sets related to outside counsel engagements
Minimum Qualifications:
- 8+ years of work experience in legal pricing environment, with minimum of three years in law firm pricing function and/or in-house legal cost management experience
- Knowledge in law firm pricing and billing practices
- Demonstrated track record of influencing senior level stakeholders (both internal and external)
- Time management and multitasking/prioritization experience
- Experience in all Microsoft Office applications, especially Excel
- Experience with Legal technology (e.g. Legal Tracker, Mitratech, or other e-Billing tools and legal-department-focused tooling)
- Experience dealing with all levels of an organization and law firms' organizations (partners, attorneys, administrative assistants, billing teams, etc.)
- Experience recognizing needs, solving problems, and anticipating issues
- Knowledge in litigation and transactional matter lifecycles
- Demonstrable experience with designing, negotiating and evaluating alternative fee arrangements
- Project management experience
Preferred Qualifications:
- Proven communication experience with partner-level outside counsel attorneys and pricing directors of law firms
- Track record of collaborating with senior stakeholders in a large in- house legal departments.
- Proven track record of influencing and implementing strategic initiatives
Industry: Internet
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