Ted’s Mission Statement Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’**
Where does this role fit within Ted’s Team? The Carrier Manager (UK) will be responsible for strengthening the relationship with all carriers to improve and support every day performance and strive to develop innovative services for our customers and stores and trustees. The Carrier Manager (UK) will focus on a portfolio of carriers. The ultimate goal will be to guarantee a first-class delivery experience for every one of our customers as part of our company DNA, to consistently find ways to optimize cost, deliver the target set every year and to drive innovation to ensure fast and accurate implementation of new delivery solutions. The role will be based out of either our London HQ or our UK DC in Derby reporting directly into the “Head of Supply Chain”. Occasional travel to both sites will be required.
Main responsibilities • Construct and take accountability for each annual budget for carriage and associated costs. • Develop & implement improvement measures for cost, performance & customer experience. • Manage carriage costs to maintain carriage budget forecasts. • Maintain & control all current parcel carrier contracts across the UK & Europe. • Rate and Terms negotiation where required. • Invitation to Tender exercises at regular intervals. • Management of performance/SLA metrics within the contract. • Benchmarking to ensure we provide the best service in the marketplace. • Be proactive in approach towards customers in the event of advance notice of any potential issues. • Own & maintain the mechanic between systems/operations to ensure the speediest and most efficient delivery for the customer. • Show infinite enthusiasm for continuously improving how the business operates and what can be done logistically for the benefits of our customers. • Be able to analyse, define and map business processes to recommend improvements that can be made at a strategic and work floor level to either. • Work cross functionally across the business channels to deliver change management where required • Supporting teams in providing cost options and service solutions • Be the escalation point in the UK for all carrier queries from either the customer or the wider business. • Implement carrier related projects. Support both project teams and carriers in other carrier related projects. • Distribute the analysis of monthly carrier performance reporting, comprising a variety of performance metrics. • Build strong working relationships with transport service providers. • Maintain the carrier’s delivery schedules and peak planning at local level. • Update and maintain the carriers routing configuration which include transit times and volumes changes. • Prepare and execute regional specific peak plans. • Manage returns propositions across multiple business channels • Understand and maintain customs warehouse related processes to ensure boarding of new carriers meet customs warehouse compliance.
Tools of the Trade….. • Strong written and verbal communication skills • Strong analytical skills and ability to think strategically • Customer focused, extremely detail-orientated and able to effectively prioritise and multi-task • Excellent Excel skills • Experience of the UK carrier market. • Passionate about customer service and customer experience
Personal traits… • Demonstrate experience of working in a fast past operational environment as part of a professional team • Demonstrate a solution focused approach to analysing challenges and issues as they arise • Focus all decisions on how it affects/benefits the customer • Confident decision maker with the ability to nail actions and get stuff done • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors • Commercially driven with an appetite to drive business improvement • Ability to take initiative where you observe a business opportunity and 'take others with you' • Ability to be flexible able to attend other sites • Strong problem solving and analytical skills • Demonstrate ability to manage multiple projects, including work prioritization and planning • Clear operational understanding including the development and management of KPI’s • Demonstrate experience in a similar operational management positions • Excellent customer service skills • A flexible approach to working hours
Ted’s Core Competencies… • Satisfy the needs of our customer, always • Pursue growth and opportunities through initiative and proactivity • Build open and honest relationships with clear communication • Create a positive team environment, encourage collaboration • Be proud, passionate, motivated, committed • Take ownership, be accountable • Encourage organisation, high standards and efficiencies
Getting Green with Ted… We are always looking for ways to reduce the amount of Carbon, Water and Waste that we produce as a business, and to add sustainability into every decision made within Ted Baker. Your role will incorporate reducing Ted’s impact on the Environment and you will be instrumental in helping us make the business that bit more sustainable.
Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.