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Sr. IT Operations Engineer

Location: London
Company: Shell
Direct Employers
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, United Kingdom
Job Family Group:
Information Technology (IT)
Worker Type:
Posting Start Date:
April 8, 2022
Business unit:
Projects and Technology
Experience Level:
Experienced Professionals
Job Description:
Shell Energy Europe is looking for a talented Sr. IT Operations Engineer to join our European Gas & Power and Global Natural based Trading IT team who have the passion for IT operations be part of our digital journey in enabling Shell Powering progress.
What's the role?
The Sr. IT Operations Engineer is a key role responsible in supporting delivery of the day-to-day application and infrastructure services according to the agreed Service Levels and/or Operate Level Agreements ensuring business continuity. The role also requires review of applications functionality / landscape for continuous improvement and frequent engagement with business and product teams in Shell's Global Integrated Gas & Power solutions.
This position provides an opportunity to work on wide scale of applications developed in new technologies like Azure data functions and Market standard products that brings competitive advantage to the trading.
Successful candidate will be accountable for the following:
- End to End responsible for IT operations ensuring KPIs (e.g., Critical Service Levels, Key Measures) are upheld and act as escalation point for operations issues
- Act as business functional and technical expertise - Maintain in-depth knowledge of the business, processes, applications, information, and data associated with the portfolio.
- Operation review including analyses on effectiveness of current application & service portfolio in supporting business processes (business value and costs), identification of common characteristics to drive rationalization and simplification of the portfolio
- Partnering with the Business Leads and IT product managers to co-create IT operations roadmap, scope, and prioritize backlog, customer needs, periodic reviews of IT Solution, dependencies etc.
- Actively participate and support in IT operations governance meetings.
- Drive the compliance and audit activities for the applications in the landscape.
- Managing the supplier relationships for IT operations and inputs into the Roadmap
- Track Operation cost and assist in budgeting
What we need from you?
We are keen to hear from candidates who have substantial experience in IT Operations, with knowledge in trading domain (Gas & Power) as an advantage. Beyond that, we'd hope to see many of the following areas touched by your experience:
- Service Management and Business Interfacing
- Service Reporting and Audits
- Escalation and communication
- Commerciality - Cost optimization
- Operation Excellence - Application landscape review & Improvements
- Technical skills in .NET, Azure Data Factory, data brick, CI/CD Familiarity with any reporting tools like BI.
- Knowledge about CI/CD pipelines.
- Good stake holder management, effective communication, and problem-solving skills
- A DevOps and product mindset
- Azure fundamentals, Azure data function, ITIL certifications will be added advantage
- Working knowledge of Kubernetes or another similar toolset
Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK's growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.
An innovative place to work
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential...
- We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
- We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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