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IT Support Engineer - Corporate Infrastructure Delivery

Location: Edinburgh
Company: Amazon Web Services
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Description
Job summary
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Corporate Infrastructure Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer - Corporate Infrastructure Delivery. This is a new and exciting role blending project and technical delivery ensuring that we delivery projects on time all the time.
Amazon's Corporate Infrastructure delivery team is the execution arm of our infrastructure launch organization, delivering technical projects from lifecycle replacement to new site launches on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity.
Responsibilities include:
· Assist with technical projects by provide engineering teams with remote and onsite support to deliver technical projects for Amazon Corporate employees worldwide.
· Support diagnostic and troubleshooting of corporate infrastructure, including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
· Assist with activities to triage and escalate any system or network outage to reduce downtime.
· Create and submit detailed case logs via our ticketing system, documenting interactions that are accurate, thorough, and timely.
· Assist with coaching, and developing talent at the role level.
· Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
· Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
BASIC QUALIFICATIONS
· Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.
· 2+ years of experience in technical support environment focused on enterprise level infrastructure support.
Must have knowledge in the following technical domains
· Compute (Server and virtual machines. Wintel/*nix)
· Networking (Fundamentals)
PREFERRED QUALIFICATIONS
· Audio Visual (deployment and support)
· Scripting (automation)
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· Advanced Linux systems administration skills
· CCNA
· Strong verbal and written skills proven ability to communicate with technical and non-technical staff
· Ability to work both independently and within a team environment
· Display a commitment to quality and strong multi-tasking skills
· Strong troubleshooting skills of very complex systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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